Elevating growth with a scalable merger blueprint for Nordic customer service providers

In a rapidly consolidating service market, seamless integration is essential. Netlight has guided two leading Nordic service providers through a complex merger, streamlining IT capabilities and improving operations to unlock value, reduce costs, and position the merged entity for continued expansion.

About the client

The client is a leading customer service provider in the Nordics, predominantly offering customer support services. The client aimed to broaden their offerings and increase market share through M&A.

Challenge

Netlight was initially engaged by a private equity investor to conduct Technical Due Diligence on the target company, focusing on its viability as a stand-alone business. The scope later expanded to include a follow-on acquisition, for which Netlight performed both Technical Due Diligence and developed the first blueprint for organisational structure, technical landscape, and the merger plan. Success required a high degree of speed and accuracy to ensure value creation throughout the integration.

Solution

Netlight partnered closely with the client to design and implement a comprehensive merger plan that balanced risk mitigation with maximising business value. The approach included managing organisational change, developing a revised IT strategy, and establishing a new IT organisation and recruitment plan. Netlight streamlined the existing IT support environment, transitioning it into a modern, low-maintenance SaaS landscape and consolidating the company’s technical infrastructure to enable scalable growth. Additionally, the team set a new standard for cybersecurity and established efficient processes that fostered innovation and enabled the adoption of AI technologies. Through this holistic approach, Netlight ensured that the client was well-positioned for successful integration and future expansion.

Impact

Developed an M&A blueprint that supports further expansion across the Nordics by streamlining the organisation, core processes, technology platforms, and systems and enabling rapid innovation, low maintenance, and scalability.
Reduced IT costs by 25% in the merged organisation, strengthening the company’s bottom-line growth.

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Challenge

Solution

Impact

Developed an M&A blueprint that supports further expansion across the Nordics by streamlining the organisation, core processes, technology platforms, and systems and enabling rapid innovation, low maintenance, and scalability.

Reduced IT costs by 25% in the merged organisation, strengthening the company’s bottom-line growth.

Elevating growth with a scalable merger blueprint for Nordic customer service providers

About the client

Challenge

Solution

Impact

Contact
our M&A experts

About the client

Challenge

Solution

Impact

Contact
our M&A experts

Accelerating profitability for a multi‑market marketplace platform

Accelerating profitability for a multi‑market marketplace platform

Enabling competitive advantage for a high-growth SaaS company

Enabling competitive advantage for a high-growth SaaS company

New digital strategy development enhancing patient care and driving operational excellence

New digital strategy development enhancing patient care and driving operational excellence

Elevating growth with a scalable merger blueprint for Nordic customer service providers

About the client

Challenge

Solution

Impact

Contactour M&A experts

About the client

Challenge

Solution

Impact

Contactour M&A experts

Accelerating profitability for a multi‑market marketplace platform

Accelerating profitability for a multi‑market marketplace platform

Enabling competitive advantage for a high-growth SaaS company

Enabling competitive advantage for a high-growth SaaS company

New digital strategy development enhancing patient care and driving operational excellence

New digital strategy development enhancing patient care and driving operational excellence

Contact
our M&A experts

Contact
our M&A experts