Transforming retail: embracing innovation for a seamless shopping experience
From personalised shopping experiences driven by AI to optimising supply chain efficiency and enhancing customer engagement through immersive technologies, leaders in the retail space are partnering with Netlight to redefine commerce for the digital age.
We empower your business to elevate customer experiences and streamline operations in a rapidly transforming market, co-creating innovative retail solutions that drive growth.
Independent advisory & hands-on expertise
Combining deep technical know-how, strong business sense and advisory experience, we help our clients with strategical guidance and hands-on implementation.
Deep expertise across dynamic commerce and retail landscapes
With extensive experience in AI-unleashed leverage, digital transformation, customer experience, and operational excellence, we empower organisations to succeed in an ever-evolving environment.
Global reach with a people-first approach
From leadership guidance to technology-independent solutions, we empower teams across industries worldwide to protect, scale, and future-proof their organisations.
What we offer - Commerce & Retail
Insight-driven strategies, fit-for-purpose solutions, and seamless digital experiences
Service offerings
S T O
R I E S
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Get in touch with our experts
Creating a €100M e-commerce platform for solar energy
EcommercePlatformDevelopment
RenewableEnergySolutions
A leading solar energy provider needed a new B2B e-commerce platform to support rapid growth. Poor data quality, complex product structures, and outdated processes were hindering the customer experience and order fulfillment.
Netlight mapped the customer journey, identified quick wins to improve data quality, and built a cross-functional team to design and launch a robust e-commerce platform integrated with CRM, order management, and content systems.
• Improved data quality across the entire order flow
• Launched new e-commerce site and customer portal
• Established a sustainable, customer-focused cross-functional product team for ongoing optimization
Get in touch with
our experts
Transforming the e-commerce landscape with fast deliveries within 90 minutes
FastDeliveryService
EnhancedCustomerExperience
A major European consumer electronics retailer wanted to launch 90-minute delivery across Germany to drive revenue, compete effectively, and retain customers, all within nine months
Netlight led product and engineering to integrate offline stores and warehouses with a rapid delivery service on their online platform, coordinating architecture, checkout, and order management across 500,000 products.
• Enabled 1.4 million daily customer sessions with fast delivery capability
• Achieved ~400 deliveries daily in launch month
• Delivered seamless end-to-end experience from selection to returns
Boosting customer satisfaction and sales with Generative AI-powered chatbot
SalesOptimization
AIChatbotIntegration
A premium chocolate leader operating in 120+ countries wanted to enhance their web shop with a multilingual chatbot but lacked expertise in generative AI and scalable cloud solutions.
Netlight built a production-ready, multilingual chatbot powered by Google Cloud AI, using a serverless architecture that aligned technological innovation with the client's brand standards and competitive requirements.
• Achieved 4 out of 5 stars customer satisfaction rating
• Increased conversion rates from 2.81% to 3.4%, boosting sales
• Maintained low infrastructure costs while handling 30,000+ interactions per country
Partner and Commerce Specialist
Bashar Shaya
Lead DECH Commerce Industry
Tim Klimasch
Partner, Consultant
Erdisa Subashi
Principal and Commerce Advisor
Moritz Kurtz
Principal & Commerce advisor
Erik Lundesjö
Contact our experts
What are your ambitions? We want to help you achieve them. Drop us an email and we will get back to you as soon as possible.